Every item you order at RareCustom or a RareCustom Partner Shop is printed for you on-demand by hand. That’s what distinguishes us from other e-commerce retailers. Returns aren’t put back on our warehouse shelves, as we can’t resell them. But we want to make sure you’re 100% satisfied with your order. This is why you can rely on our fair return policy.
Simply return your product within 30 days of your receipt date. If it doesn’t fit or you don’t like it, just send it back. As a print-on-demand provider, we can offer you the following return options:
- Exchange for a new product
- Exchange for a voucher. Can be redeemed towards your next order
Refunding the purchase price is possible as long as you didn’t customize the product yourself.
- Open your shipping confirmation or your RareCustom account
- Click on “Returns”
- Select a reason for your return and choose a Return option
- Your return is usually being processed within 7 business days
If your order value was $40 or more, RareCustom will cover the return costs. Please always contact our service team before returning anything. In many cases, we find a solution that avoids sending packages back and forth unnecessarily. It’s for the sake of your time and the environment!
- Donation: Since 2011, RareCustom Group has been donating new goods from returns worldwide for charitable purposes, e.g. to associations or families in need.
- Recycling and further processing: What we are not allowed to donate due to legal regulations (including personal designs or company logos), we hand over to a recycling company. These articles are also given a second life, e,g. as protective insulation wool.
Every item you order from us is unique. Nevertheless, returns and returned goods do not end up in the dustbin with us.
Our satisfaction guarantee exists in addition to your legal rights, including right of withdrawal and warranty claims. You can find further information in ourTerms & Conditions.