Customer Support Representative (Part-Time)

About This Role

We're looking for a part-time Customer Support Representative to provide coverage during peak hours and weekends. This flexible role is perfect for someone who enjoys helping people and wants to work in a creative, fast-paced environment without the commitment of a full-time schedule.

What You'll Do

• Respond to customer inquiries via email and chat during assigned shifts (20-25 hours/week)
• Assist customers with product questions, order tracking, and basic design tool support
• Process straightforward returns, exchanges, and refund requests
• Escalate complex issues to senior team members with proper documentation
• Maintain accurate records of all customer interactions in our ticketing system
• Follow established scripts and procedures for common customer scenarios

What We're Looking For

• Prior customer service experience in any industry
• Excellent written communication skills
• Reliable internet connection and availability for assigned shifts
• Basic computer skills and comfort with web-based tools
• Friendly, patient demeanor with a service-oriented mindset
• Availability for at least 20 hours per week, including some weekend coverage

Nice to Have

• Experience with e-commerce or retail customer support
• Familiarity with custom products or creative industries
• Evening and weekend availability
• Experience with ticketing or help desk software

Benefits & Perks

• Competitive hourly pay ($18-$22/hour)
• Flexible scheduling around your availability
• Employee merchandise discount (50% off)
• Opportunity for full-time conversion
• Remote work from anywhere in the US
• Paid training and development