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Frequently Asked Questions

Find quick answers to the most common questions about RareCustom. New here? See how it works.

Ordering & Design

Printing Methods & Production

Pricing & Payment

Shipping & Delivery

Product Quality & Care

Returns & Support

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Frequently Asked Questions

Ordering & Design

Is there a minimum order quantity?

What file formats do you accept for designs?

Can I see a preview before production?

Can I upload my own images and logos?

How do I edit my order after placing it?

What happens if my design is rejected?

Can I reorder a previous design?

Printing Methods & Production

What printing methods do you use?

What's the difference between DTG and screen printing?

What is sublimation printing?

How long does production take?

What is your order cutoff time?

Can I choose my printing method?

Pricing & Payment

How much do custom products cost?

What payment methods do you accept?

Do you offer bulk discounts?

Are there any hidden fees?

Can I get a quote for a large order?

How do rush orders affect pricing?

Do you offer discount codes?

Shipping & Delivery

How does shipping work?

How long does shipping take?

Do you ship internationally?

Can I track my order?

Do you ship to APO/FPO/military addresses?

Can I ship to multiple addresses?

What if my order is delayed or lost?

Product Quality & Care

What materials are your products made from?

How durable is the printing?

How should I wash custom t-shirts and hoodies?

How do I care for embroidered items?

How do I care for sublimation products (mugs, tumblers)?

Do colors match exactly what I see on screen?

What thread counts do you use for embroidery?

Returns & Support

What is your return policy?

How long do I have to report an issue?

How long does a refund take?

How do I contact customer support?

Do you offer design assistance?

What if I'm not satisfied with my order?

Still Need Help?