Privacy Policy

    Last Updated: November 3, 2025

    Introduction

    Welcome to RareCustom. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our custom merchandise services.

    Information We Collect

    Personal Information

    When you place an order or create an account, we collect:

    • Name and contact information (email address, phone number)
    • Shipping and billing addresses
    • Payment information (processed securely by our payment processors)
    • Account credentials (username and encrypted password)

    Design and Order Information

    • Custom designs and artwork you upload or create
    • Product selections and customization preferences
    • Order history and transaction details

    Automatically Collected Information

    • IP address and device information
    • Browser type and operating system
    • Pages visited and browsing behavior
    • Cookies and similar tracking technologies

    How We Use Your Information

    We use the information we collect to:

    • Process and fulfill your custom merchandise orders
    • Communicate with you about your orders, including order confirmations and shipping updates
    • Process payments securely through our trusted payment processors
    • Provide customer support and respond to your inquiries
    • Improve our website, products, and services
    • Send you marketing communications (with your consent, and you can opt out at any time)
    • Prevent fraud and enhance security
    • Comply with legal obligations

    Information Sharing

    We share your information with trusted third parties only as necessary:

    • Payment Processors: Secure payment processing (we never store complete payment card information)
    • Shipping Carriers: To deliver your custom merchandise (FedEx, USPS, UPS, etc.)
    • Manufacturing Partners: To produce your custom designs
    • Analytics Services: To understand how our website is used and improve our services
    • Legal Requirements: When required by law or to protect our rights

    We do not sell your personal information to third parties for their marketing purposes.

    Cookies and Tracking

    We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze site traffic. You can control cookies through your browser settings, though disabling them may affect site functionality.

    Types of cookies we use:

    • Essential cookies for site functionality
    • Analytics cookies to understand site usage
    • Preference cookies to remember your settings
    • Marketing cookies (with your consent)

    Data Security

    We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

    Data Retention

    We retain your information for as long as necessary to:

    • Fulfill the purposes described in this Privacy Policy
    • Comply with legal and accounting requirements (typically 7 years for transaction records)
    • Resolve disputes and enforce our agreements

    You may request deletion of your account and associated data at any time, subject to legal retention requirements.

    Your Rights

    Depending on your location, you may have the following rights:

    • Access: Request a copy of the personal information we hold about you
    • Correction: Request correction of inaccurate or incomplete information
    • Deletion: Request deletion of your personal information
    • Opt-out: Unsubscribe from marketing communications at any time
    • Data Portability: Request your data in a structured, machine-readable format
    • Object: Object to certain processing of your information

    To exercise these rights, please contact us at [email protected].

    Children's Privacy

    Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

    International Data Transfers

    Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

    Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

    Contact Us

    If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

    Email: [email protected]

    Mail: RareCustom Privacy Team, 123 Custom Street, Design City, DC 12345